Credent Group can help to create a customer care department in your organization. We make use of specialized IT infrastructure and multi-channel communication facility handled by trained customer care representatives. Customer experience matters a lot in these days of intense competition and the speed as well as the way in which you respond can make a difference to your customer. Our customer care setup helps you respond promptly to queries or complaints and resolve them to the caller's satisfaction.
Our customer care setup also integrates data analytics and call recording. This helps you to identify gaps or deficiencies and take action to remedy such situations should your customer are personnel face a similar issue in future. You can also identify opportunities and create strategies to generate more business.
Credent will supply equipments, take care of installation and then commission it. We also take care of providing trained customer care support executives or train your existing personnel to take on this duty and enhance your reputation.