At 4:47 AM on July 12th last year, a temperature-controlled vaccine consignment bound for Thrissur was stranded in eight inches of water outside Kottayam. What happened in the next thirty-one minutes is why we rebuilt our entire monsoon protocol — and why every operator we hire now reads a three-page memo on the Indian Meteorological Department before their first shift.
Most "GPS dispatch" is marketing. Ours is a scoring function with eleven inputs — rider skill, battery, traffic, weather, SLA pressure — that runs every ninety seconds. Here's the spec, open-sourced.
Ninety-four percent of temperature excursions we logged last year didn't happen in transit. They happened at the dock — in the twelve minutes between truck and fridge. We rebuilt the handoff SOP. Excursions dropped 71%.
The seven-sister states account for 4% of our volume and 22% of our lessons. A year into running a regional hub out of Guwahati, here's what works, what doesn't, and why we stopped applying the Bangalore playbook.
The 48-page draft notification issued last month has the industry spooked. We read it twice, lined up a call with a regulator, and boiled it down to six changes your ops team needs to implement by August.
When you hire at speed across 285 cities, culture doesn't happen by accident. Here's how we built a certification program that became the company's backbone.
We mapped last-mile pharmaceutical availability across 312 Tier-3 towns. The result isn't a story about distance — it's a story about inventory holding cost, local monopolies, and what breaks when you can't walk to a chemist.
We turned four. This is the annual review — written as we'd want to read it. Every number we can share, every bet that paid off, every one that didn't, and the three decisions that probably saved the company.